Delivery & Returns

Delivery

We endeavour to process all orders within 24 hours subject to payment clearance and stock availability. At busier times, this may take longer.

Please allow 2-7 days in the UK and 4-10 days worldwide for your order to arrive from the date of dispatch. However, if after this time your parcel has not arrived, please contact us. Any orders not received after 14 days will be replaced subject to stock availability (save for those parcels uncollected from local post offices).

Please ensure that the address is correct and expect to have to sign for parcels. We cannot be responsible for any parcels returned to us as the result of an incorrect address or uncollected parcels. In these cases, shipping will be charged again.

Please be aware that some larger items may be subject to a shipping surcharge. If this is the case, we will contact you with the surcharge amount and your item(s) will ship once that surcharge has been paid. Please note that this surcharge can sometimes apply to very heavy orders over £50 which are normally eligible for free shipping.

We offer a free gift option on orders.

Shipping costs
We ship worldwide via Royal Mail using their signed for service. Costs are calculated according to Royal Mail postage costs and our packaging costs.

UK
Free shipping on orders over £50
Standard signed for service - £4.50
Next day signed for (order before 12pm) £5*

(*Excluding weekends, if order is placed Friday, delivery will be Monday)

Europe
Standard but not tracked £8.90
Tracked and signed £13.50

Worldwide
Standard not tracked £15
Tracked and signed £20

All customs charges are to be paid by the customer and not eenymeeny Ltd.

Returns & Refunds
We offer a full refund or exchange for unused / unworn items with original tags on / in original packaging returned within 28 working days of delivery. We cannot guarantee an exchange or refund for any items sent to us over this 28 day period. You must return the goods to our trading address. We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) within 30 days.

Please note that for all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the products to us.

Please note that the returns policy does not apply to personalized goods.

Items purchased in the sale are final and not returnable or refundable.

Your Right to Cancel
As per the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. Please note that if the products have already been shipped to you, you will be required to return the items as per our returns policy. Please note that this does not apply where the product has been worn / used in any way.

Any other questions?
Please do not hesitate to contact us at mail@eenymeenykids.co.uk